Monthly Archives: November 2007

Pink eye

Warning–Pink eye is highly contagious.  Please wash your hands thoroughly after reading this post! Pink eye is an infection that settles in the eye and turns it a lovely shade of pink, hence the clever name.  Even though all four … Continue reading

Posted in General Business, Human Resources | Leave a comment


Did I mention the other day that Missouri University’s football team is number one in the country?  Oh, yeah.  I guess I did. That was just gratuitous bragging.  I’m mentioning it today to make a point.  MU plays Oklahoma for … Continue reading

Posted in Customer Care | Leave a comment

Their Glass Isn’t Even HALF Full

You know, sometimes I’m shocked and amazed at the number of people who read this blog every day.  Each morning I check the stats and each day I expect to see a big zero, but it never happens.  In fact … Continue reading

Posted in General Business | 1 Comment

Conversational Marketing

A recent survey, conducted by TWI Surveys for the Society for New Communications Research has come up with some interesting statistics concerning conversational marketing versus traditional marketing.  The news isn’t good for newspapers, magazines, and broadcast media.  It is good … Continue reading

Posted in Social Media | Leave a comment

Evil Customer?

Donna Papacosta is a blogger and podcaster from Toronto.  She recently had an unusual experience buying some mousetraps at Home Depot that she wrote about at her Trafcom News blog.  First, let me say that poor customer service at any … Continue reading

Posted in Customer Service | 2 Comments

Happy Thanksgiving!

All of us here at Tacony Corporation would like to wish you a very Happy Thanksgiving.  2007 has been an interesting year to say the least.  But Thanksgiving means exactly what it says, a day to give thanks.  Before the … Continue reading

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Follow Up on Bad Customer Service

Yesterday we reported on Shel Holz’ nightmare experience with WaMu Bank.  Since yesterday’s post, there have been 26 comments on Shel’s blog including one from a competitor, United Services Automobile Association (USAA), a financial services company formed by 25 Army … Continue reading

Posted in Advertising, Marketing and Positioning, Customer Service, Social Media | Leave a comment

Beyond Bad Customer Service

Shel Holz is a well-known business consultant and social media guru.  His son was recently re-deployed to Iraq.  Shel writes on his blog about his nightmare experience trying to deposit money into his son’s account.  To make matters worse, here’s … Continue reading

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The “T” Word

Here it is, just two days before Thanksgiving.  Here in the Midwest it’s a beautiful day.  The sun’s shining.  It’s almost sixty degrees with the high expected to be in the seventies.  Why would anyone pick such an otherwise glorious … Continue reading

Posted in Taxes | 1 Comment

“Cool Site”

At MYOB, we usually don’t link to commercial web sites, but Larry Engemann from Phil’s Sewing Machines sent this one along and it’s pretty interesting.  The site if from HP and the object is to get you to use their … Continue reading

Posted in Advertising, Marketing and Positioning | Leave a comment