Monthly Archives: April 2010

Problem Employees

Hiring and firing are probably two of the most difficult areas facing most small business owners and we've done many posts on it in the past. Effective hiring is crucial to the ongoing success of any small business and getting … Continue reading

Posted in General Business, Human Resources | Leave a comment

Customers as Lifetime Investments

While it finally appears that the economy is improving for many of us, last year was extremely difficult for most small businesses. We ran across this article Treat Your Customers Like Lifetime Investments that describes how one bicycle retailer increased … Continue reading

Posted in Customer Care, Customer Service, General Business, Sales and Salesmanship, The Economy | Leave a comment

Friday Afternoon Quiz

I've never watched a whole episode of Are You Smarter Than a Fifth Grader but I must admit i have watched enough to know the basic idea behind it. This posting is about an interesting seven question quiz on Customer … Continue reading

Posted in Games, Humor | Leave a comment

More on Business and the CARD Act

We did a posting on March 11th on some new legislation that had recently passed, the Credit Card Accountability Responsibility and Disclosure Act. The posting described how the act had important new protections for individuals but did not apply to … Continue reading

Posted in Credit and Collections, General Business, The Economy | Leave a comment

Goldilocks vs. Oscar-the-Grouch

This isn't a posting about a fight between Goldilocks and Oscar-the-Grouch (although that might be entertaining), instead it is about an article in the Washington Post about two different sentiments based on the economy. The article goes on to describe … Continue reading

Posted in Challenges of the Future, The Economy | 1 Comment

Don’t Prejudge Potential Customers

This posting is about how treating your customers based on their appearance can cause problems in your small business. There was an article in USA Today about how some business owners let the appearance or grammar of a customer impact … Continue reading

Posted in Miscellaneous, Sales and Salesmanship | Leave a comment

Another Sports Metaphor

We posted a piece yesterday on an article that used the baseball metaphor in describing how businesses can cope with unexpected bad news. The posting today is about article in USA Today that uses another sport (ping-pong) to describe the … Continue reading

Posted in Balancing Business and Personal Life, Challenges of the Future, Strategic Planning | Leave a comment

Baseball and Bad News

This posting is especially appropriate because it is about an article in Business Week that uses the baseball metaphor in describing how businesses can cope with unexpected bad news and baseball season is finally beginning. For many of us "it's … Continue reading

Posted in Challenges of the Future, Competition, General Business, Weblogs | Leave a comment

Wage Law Warning

We recently ran across an article that raises a warning flag for small businesses. It seems the United States Department of Labor got a 28% increase in its 2010 budget in order to ramp up enforcement of federal wage and … Continue reading

Posted in General Business, Human Resources | 1 Comment