Monthly Archives: July 2011

Changes to Google Place Page

Late last year we posted Tips to Improve Your Google Place Page Results that gave some ideas to maximize the impact of your Google Place Page. Last week Google announced some important changes that will impact any small business owner … Continue reading

Posted in Social Media, The Internet, Web/Tech | Leave a comment

Scary Statistics for Small Business Owners

We constantly hear of hackers accessing all sorts of networks, such as the PlayStation Network hack earlier this year and the more recent Citigroup breach. As a small business owner you may feel a little more secure thinking that hackers … Continue reading

Posted in Scams and Frauds, The Internet | Leave a comment

Hot Weather and Hot Tempers

The main office of Tacony Corporation is based in St. Louis Missouri and we have been suffering under a heat dome all week long. Currently at 3 pm it is 100 degrees and the heat index is at 108, although … Continue reading

Posted in Miscellaneous | Leave a comment

Tips for Handling Phone Messages

Since all the different dimensions of the Internet; websites, email, social media, etc. are having an increasing impact on how customers perceive your company, a lot of small business owners may be overlooking some old technology that is still very … Continue reading

Posted in Customer Service, Social Media, The Internet, Web/Tech | Leave a comment

Increase Your Sales Staff Without Hiring

If your small business is like most businesses, you have one or maybe even several times a year when you are busier than other times of the year. Even if your business is pretty consistent throughout the year, there may … Continue reading

Posted in Sales and Salesmanship | Leave a comment

Important Points for your Contact Form

We did a posting in early May about an article with some tips for designing an effective “contact us” us page for your website (as usual, here is a link to it). In the last part of the posting, I … Continue reading

Posted in The Internet, Web/Tech | Leave a comment

Managing Email

Most of the postings we’ve done on email in the past have concentrated on effective ways to compose email or ways to get more and better responses to email marketing. Today we’re going to focus on how to manage the … Continue reading

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Sensible Customer Service

I recently ran across an article The Customer Isn’t Always Right that began with a discussion of business buzzwords and it described how one of the more recent ones is “Voice of the Customer”.  The phrase the customer is always … Continue reading

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Small Business and Baseball

Today is the first day of July (my favorite month of the whole year) and Summer is in full swing. When I think of Summer I think of swimming pools, barbeques, watermelon, long days, and baseball among other things. If … Continue reading

Posted in General Business | Leave a comment