Category Archives: Customer Care

Tips on Becoming a Valuable Resource for your Customers

We’ve posted frequently on marketing promotions you can do to increase sales, the most recent one provided some tips to improve you email promotions, Optimizing Email Marketing from last month. I recently read something that gave a slightly different slant … Continue reading

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Customer Retention Tips

We’ve posted frequently in the past on how important it is to retain existing customer since it so much more cost effective than acquiring new customers, but I was surprised when I checked and we had not posted on this … Continue reading

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The Chicken or the Egg

There is an old philosophical question,  “which came first, the chicken or the egg?” that has been around since at least the times of Aristotle and Plutarch (according to an article I found in Wikipedia). The question describes a a … Continue reading

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A Real Coincidence

I had two watches with dead batteries and a new watch that needed some links taken out of the band so I finally got around to taking them to a local jewelry store this week that I had used before, … Continue reading

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Local Small Business and Christmas Eve

I had an interesting experience on Christmas Eve at two small business in Kirkwood that made me realize that support for local small businesses is alive and well in St. Louis. We had to pick up some rolls for our … Continue reading

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Pamper Your Customers

We recently had some management meetings here at Tacony Corporation and the main theme of the meeting was A Journey to Excellence… Arriving There Together.  In preparation for the meeting we were all supposed to bring a personal exceptional customer … Continue reading

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The Importance of Loyal Customers to Your Small Business

I have been getting my hair cut by a barber (I think they call them hairstylists now) that I have known since the third grade, so I think you could safely say that I am a very loyal customer. In … Continue reading

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An Additional 9 Tips on Customer Service

We did a posting last week that started with the premise of how difficult it was to please every customer.  If you didn’t get a chance to read the previous article, the main idea was making a “happy call” to … Continue reading

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Customer Complaints Can Be Good?

No matter how focused a small business is on satisfying their customers, there will almost always be an occasional customer complaint. Let’s face it, some people are so demanding that they are almost impossible to please and in our new … Continue reading

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Tough Customers

No matter how your employees and your business in general focuses on customer service, every small business owner has faced a less then contented customer (sometimes that is putting it mildly). Maybe the problem is they think they found a … Continue reading

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