Category Archives: Customer Care

A Real Coincidence

Posted on January 20, 2012 by randyalletag

I had two watches with dead batteries and a new watch that needed some links taken out of the band so I finally got around to taking them to a local jewelry store this week that I had used before, … Continue reading →

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Local Small Business and Christmas Eve

Posted on December 28, 2011 by randyalletag

I had an interesting experience on Christmas Eve at two small business in Kirkwood that made me realize that support for local small businesses is alive and well in St. Louis. We had to pick up some rolls for our … Continue reading →

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Pamper Your Customers

Posted on August 19, 2011 by randyalletag

We recently had some management meetings here at Tacony Corporation and the main theme of the meeting was A Journey to Excellence… Arriving There Together.  In preparation for the meeting we were all supposed to bring a personal exceptional customer … Continue reading →

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The Importance of Loyal Customers to Your Small Business

Posted on April 26, 2011 by randyalletag

I have been getting my hair cut by a barber (I think they call them hairstylists now) that I have known since the third grade, so I think you could safely say that I am a very loyal customer. In … Continue reading →

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An Additional 9 Tips on Customer Service

Posted on April 13, 2011 by randyalletag

We did a posting last week that started with the premise of how difficult it was to please every customer.  If you didn’t get a chance to read the previous article, the main idea was making a “happy call” to … Continue reading →

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Customer Complaints Can Be Good?

Posted on April 7, 2011 by randyalletag

No matter how focused a small business is on satisfying their customers, there will almost always be an occasional customer complaint. Let’s face it, some people are so demanding that they are almost impossible to please and in our new … Continue reading →

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Tough Customers

Posted on January 9, 2011 by randyalletag

No matter how your employees and your business in general focuses on customer service, every small business owner has faced a less then contented customer (sometimes that is putting it mildly). Maybe the problem is they think they found a … Continue reading →

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Is the Customer Always Right?

Posted on October 26, 2010 by randyalletag

First some history on the famous phrase the customer is always right. In the USA it seems to have more or less originated with Marshall Field's department store in Chicago. If you have time you can read more about the … Continue reading →

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Business and Customer Service

Posted on October 20, 2010 by randyalletag

Small business owners understand the importance of good customer service (if not they are probably not small business owners for very long). We understand how important it is at Mine Your Own business since we have done around twenty posts … Continue reading →

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Employees and Customers

Posted on July 2, 2010 by randyalletag

We recently ran across an article in USA Today about the owner of a travel company who advised her employees to deal with clients the way they would like to be dealt with (think the golden rule sales philosophy). In … Continue reading →

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