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Category Archives: Customer Service
Reputation Management and Negative Comments
I must admit, even if I plan to buy something locally I usually begin researching a product by visiting Amazon and reading the comments. I have noticed one thing over the years, I don’t think I’ve ever seen a product … Continue reading
Posted in Customer Service
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Tips for Using Daily Deals
It looks like Spring is here to stay in St. Louis (not that we had much of a winter) and it is about a month early, so it will soon by time to get out the old lawnmower for the … Continue reading
Posted in Customer Service, General Business
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A Business that Provides a Great Experience
My wife and I have a favorite small local breakfast place that we absolutely love and recommend to all our friends, The Boardwalk Cafe in Webster Groves, MO. Over the years it has become a favorite place for all of … Continue reading
Posted in Customer Service, Food and Drink
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A Real Coincidence
I had two watches with dead batteries and a new watch that needed some links taken out of the band so I finally got around to taking them to a local jewelry store this week that I had used before, … Continue reading
Posted in Customer Care, Customer Service, Uncategorized
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Avoid these Customer Service Errors to Increase Sales
We often don’t think that good customer service can increase sales. I know I often think of the reverse, how poor customer service can and will cost you sales in the long run and frequently a small business owner won’t … Continue reading
Posted in Customer Service
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Pamper Your Customers
We recently had some management meetings here at Tacony Corporation and the main theme of the meeting was A Journey to Excellence… Arriving There Together. In preparation for the meeting we were all supposed to bring a personal exceptional customer … Continue reading
Posted in Customer Care, Customer Service
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Tips for Handling Phone Messages
Since all the different dimensions of the Internet; websites, email, social media, etc. are having an increasing impact on how customers perceive your company, a lot of small business owners may be overlooking some old technology that is still very … Continue reading
Posted in Customer Service, Social Media, The Internet, Web/Tech
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Sensible Customer Service
I recently ran across an article The Customer Isn’t Always Right that began with a discussion of business buzzwords and it described how one of the more recent ones is “Voice of the Customer”. The phrase the customer is always … Continue reading
Posted in Customer Service
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More Tips on Increasing Customer Loyalty
Just last month we did a posting on The Importance of Loyal Customers to Your Small Business where we provided a link to an article that gave 7 tips for increasing customer loyalty and stressed. This is such an important … Continue reading
Posted in Customer Service
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Customer Complaints Can Be Good?
No matter how focused a small business is on satisfying their customers, there will almost always be an occasional customer complaint. Let’s face it, some people are so demanding that they are almost impossible to please and in our new … Continue reading
Posted in Customer Care, Customer Service
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