Category Archives: Customer Service

Superb Customer Service

I recently had a very positive customer service experience with one of our company’s vendors. Over the past few years we have gradually gone from everyone having an inkjet printer at their desk to some networked laser printer/fax/scanner/copier machines that … Continue reading

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Is the Customer Always Right?

I try to shop locally whenever I can and am willing to pay a little extra to support local businesses, but even when I plan to make a local purchase I still usually research what I’m planning to buy online. … Continue reading

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Customer Retention – A Visual Representation

We have posted frequently in the past on how important it is to retain current customers and how it is much less expensive than acquiring new customers. This topic of customer retention is important for any business owner, but especially … Continue reading

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Small Business and Vacation Time

Memorial Day was last weekend and to many of us it is the official start of Summer and vacation time. I remember when I was still in grammar school and junior high that it was three months of absolutely free … Continue reading

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Reputation Management and Negative Comments

I must admit, even if I plan to buy something locally I usually begin researching a product by visiting Amazon and reading the comments. I have noticed one thing over the years, I don’t think I’ve ever seen a product … Continue reading

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Tips for Using Daily Deals

It looks like Spring is here to stay in St. Louis (not that we had much of a winter) and it is about a month early,  so it will soon by time to get out the old lawnmower for the … Continue reading

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A Business that Provides a Great Experience

My wife and I have a favorite small local breakfast place that we absolutely love and recommend to all our friends, The Boardwalk Cafe in Webster Groves, MO. Over the years it has become a favorite place for all of … Continue reading

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A Real Coincidence

I had two watches with dead batteries and a new watch that needed some links taken out of the band so I finally got around to taking them to a local jewelry store this week that I had used before, … Continue reading

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Avoid these Customer Service Errors to Increase Sales

We often don’t think that good customer service can increase sales. I know I often think of the reverse, how poor customer service can and will cost you sales in the long run and frequently a small business owner won’t … Continue reading

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Pamper Your Customers

We recently had some management meetings here at Tacony Corporation and the main theme of the meeting was A Journey to Excellence… Arriving There Together.  In preparation for the meeting we were all supposed to bring a personal exceptional customer … Continue reading

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