Category Archives: Quality

The Dirty Truth – A Personal Testimonial

Posted on January 5, 2009 by randyalletag

   I’m a big fan of testimonials.  It’s pretty easy to find good things to say about a product when you are writing an ad.  It‘s much more meaningful to have someone else use your product and then be willing … Continue reading →

Posted in Miscellaneous, Quality, Tacony Corporation News | 1 Comment

Quality, not Quantity

Posted on November 6, 2008 by randyalletag

Here it is, almost 5:00 in the afternoon in the Midwest.  Nothing special about that.  It happens every day at just about the same time.  But, today's different.  I've been watching the usual sources all day.  Twitter tweets.  Blog posts.  … Continue reading →

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Get It Right the First Time

Posted on May 16, 2008 by randyalletag

Thanks to Donna Popacosta for pointing out this story from the Chronical for Higher Education.  It seems that Princeton University Press is recalling 4,000 copies of a book called "Cop in the Hood: My Year Policing Baltimore’s Eastern District", by … Continue reading →

Posted in General Business, Quality | Leave a comment

Minor Annoyances

Posted on February 7, 2008 by randyalletag

They (whoever “they” are) say “don’t sweat the small stuff”.  And that’s good advice.  But wouldn’t it be a great day if there wasn’t any small stuff to worry about?  Wouldn’t it be great to know that we didn’t do … Continue reading →

Posted in Advertising, Marketing and Positioning, Customer Service, Quality | 1 Comment

Delivering the Promise

Posted on January 24, 2008 by randyalletag

There was an interesting feature this week on AOL about frozen entrees.  The article compares the picture on the box with the contents of the box of twenty different frozen dinners.  I’m not sure anyone really expects the "Savory Beef … Continue reading →

Posted in Advertising, Marketing and Positioning, Customer Service, Quality | Leave a comment

Benchmarking

Posted on July 18, 2007 by randyalletag

Benchmarking.  Isn’t that something that just applies to big companies? How can I get useful information from my competitors?  They’re not public companies that share their operating information with the public?  I don’t think it will work for me. These … Continue reading →

Posted in Competition, General Business, Quality, Strategic Planning | Leave a comment

Puttin’ on the Ritz

Posted on July 6, 2007 by randyalletag

"Whenever I enter a Ritz-Carlton hotel, I know ‘I’m not in Mediocreville anymore!’”  That’s how Bill Kalmar begins his Quality Digest article on the Ritz-Carlton Hotels.  Kalmar’s article describes the "love fest" between him and the upscale hotel chain.  Of … Continue reading →

Posted in Advertising, Marketing and Positioning, Customer Service, Quality | Leave a comment

Self-Evaluation

Posted on January 31, 2007 by randyalletag

First a disclaimer: If you’re interested in trophies, the one at the left can be bought online from Dinn Brothers for $72.00. A Baldrige Award will cost you many, many times that amount. If you want to improve your business, … Continue reading →

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Improving Your Game

Posted on January 30, 2007 by randyalletag

Every weekend, millions of people watch professional golf on television. The number of people who compete in the pro tours is incredibly small and the number who actually ever win a tournament is even smaller. Recently, on the men’s tour, … Continue reading →

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