Category Archives: Quality

The Dirty Truth – A Personal Testimonial

   I’m a big fan of testimonials.  It’s pretty easy to find good things to say about a product when you are writing an ad.  It‘s much more meaningful to have someone else use your product and then be willing … Continue reading

Posted in Miscellaneous, Quality, Tacony Corporation News | 1 Comment

Quality, not Quantity

Here it is, almost 5:00 in the afternoon in the Midwest.  Nothing special about that.  It happens every day at just about the same time.  But, today's different.  I've been watching the usual sources all day.  Twitter tweets.  Blog posts.  … Continue reading

Posted in Quality | Leave a comment

Get It Right the First Time

Thanks to Donna Popacosta for pointing out this story from the Chronical for Higher Education.  It seems that Princeton University Press is recalling 4,000 copies of a book called "Cop in the Hood: My Year Policing Baltimore’s Eastern District", by … Continue reading

Posted in General Business, Quality | Leave a comment

Minor Annoyances

They (whoever “they” are) say “don’t sweat the small stuff”.  And that’s good advice.  But wouldn’t it be a great day if there wasn’t any small stuff to worry about?  Wouldn’t it be great to know that we didn’t do … Continue reading

Posted in Advertising, Marketing and Positioning, Customer Service, Quality | 1 Comment

Delivering the Promise

There was an interesting feature this week on AOL about frozen entrees.  The article compares the picture on the box with the contents of the box of twenty different frozen dinners.  I’m not sure anyone really expects the "Savory Beef … Continue reading

Posted in Advertising, Marketing and Positioning, Customer Service, Quality | Leave a comment

Benchmarking

Benchmarking.  Isn’t that something that just applies to big companies? How can I get useful information from my competitors?  They’re not public companies that share their operating information with the public?  I don’t think it will work for me. These … Continue reading

Posted in Competition, General Business, Quality, Strategic Planning | Leave a comment

Puttin’ on the Ritz

"Whenever I enter a Ritz-Carlton hotel, I know ‘I’m not in Mediocreville anymore!’”  That’s how Bill Kalmar begins his Quality Digest article on the Ritz-Carlton Hotels.  Kalmar’s article describes the "love fest" between him and the upscale hotel chain.  Of … Continue reading

Posted in Advertising, Marketing and Positioning, Customer Service, Quality | Leave a comment

Self-Evaluation

First a disclaimer: If you’re interested in trophies, the one at the left can be bought online from Dinn Brothers for $72.00. A Baldrige Award will cost you many, many times that amount. If you want to improve your business, … Continue reading

Posted in Quality | Leave a comment

Improving Your Game

Every weekend, millions of people watch professional golf on television. The number of people who compete in the pro tours is incredibly small and the number who actually ever win a tournament is even smaller. Recently, on the men’s tour, … Continue reading

Posted in Quality | Leave a comment