Category Archives: Social Media

Another Four Tips For Retaining Customers

We just posted earlier this month on why any small business owner needs to focus on keeping your current customers, but the main focus on the previous posting was four tips to maintain them. What the posting did not cover … Continue reading

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Good Reviews Help Small Businesses

I had heard of Yelp, but had only visited their site a few times so the first thing I did was visit their website after I read How Yelp Can Help… Small Businesses Take Advantage of Reviews [Infographic]. We frequently … Continue reading

Posted in Advertising, Marketing and Positioning, Social Media | Leave a comment

Unplug Occasionally

Let me start this posting by saying I do own a cell phone and I think all the new communication technology (email, Twitter, Facebook, smart phones, etc.) is a great tool. I was helping out at a company trade show … Continue reading

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Employee Recognition and Motivation Phrases

Everyone likes an occasional pat on the back for a task well done or going above and beyond the call of duty, but in the usually hectic environment of most small businesses it may be easy to overlook this one … Continue reading

Posted in General Business, Social Media | Leave a comment

An Update On Content Is King

I had heard of the phrase “Content is King” but I didn’t know much about the background of the term, so I did some research on the Internet and came up with some interesting articles. First I came up with … Continue reading

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Google Maps Update

It seems like Google is always updating and tweaking the many services they provide. I even found this website that documents all the changes over the years, and we’ve posted about many of the changes over the last few years … Continue reading

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Facebook Tips

I had heard somewhere that Facebook was losing members and was rapidly losing popularity, but apparently in this case the famous quote – “The reports of my death are greatly exaggerated” from Mark Twain applies here as well. I did … Continue reading

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Changes to Google Place Page

Late last year we posted Tips to Improve Your Google Place Page Results that gave some ideas to maximize the impact of your Google Place Page. Last week Google announced some important changes that will impact any small business owner … Continue reading

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Tips for Handling Phone Messages

Since all the different dimensions of the Internet; websites, email, social media, etc. are having an increasing impact on how customers perceive your company, a lot of small business owners may be overlooking some old technology that is still very … Continue reading

Posted in Customer Service, Social Media, The Internet, Web/Tech | Leave a comment

Vacation Reading List

Even if you are foregoing a traditional vacation this year and planning a Stay-cation (as I am) Summertime is still a great time to catch up on some reading. By the way, if you are planning on a Stay-cation, it … Continue reading

Posted in Social Media, Travel | Leave a comment